RETURN POLICY
Returns
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect. You can send the item you consider defective to: 110 Cumberland St Toronto, ON M5R 3V5, Canada. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
To return the item you purchased, please mail it to:
110 Cumberland St Toronto, ON M5R 3V5, Canada
Refunds do not include any shipping and handling charges shown on the packaging slip or
invoice. Shipping charges for all returns must be prepaid and insured by you. You are
responsible for any loss or damage to hardware during shipment. We do not guarantee that we
will receive your returned item. Shipping and handling charges are not refundable. Any amounts
refunded will not include the cost of shipping.
DELIVERY POLICY
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your
order, we will notify you and refund you the total amount of your order, using the original method
of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada and the US. Any
shipments outside of Canada and the US are not available at this time.
3. Delivery Time
Unless there are exceptional circumstances, we make every effort to fulfill your order within 10
business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Saturdays and Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery,
and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how
much your order will cost, simple add the items you would like to purchase to your cart, and
proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be
advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at [email protected].
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at
[email protected]